Guest Services
AIRLINES:
American ……………… 1.800.433.7300
Delta ……………… 1.800.221.1212
Southwest ……………… 1.800.435.9792
United ……………… 1.800.864.8331
AIRPORT TRANSPORTATION: We are currently not offering this service. Please contact the Front Desk to schedule complimentary airport transportation to and from the Dubuque Regional Airport (DBQ).
BANKING SERVICES: There is an ATM located in our lobby.
BANQUET & CONFERENCE FACILITIES: We are proud to offer banquet and conference facilities. Located on levels 1, 2, and the lower level of the hotel. We are ready to meet with you or a representative of your company to assist in planning your next meeting or event. Business office hours are Monday through Friday from 9:00am to 5:00pm and after hours by appointment. Please dial 0 on your room phone or call 563.599.5571.
BUSINESS CENTER: Services provided include computer access, internet, and copy services. The Business Center is located in the Lobby Library.
CATERING: Our professional staff offers an exquisite array of menu choices for your business meetings and banquets. We are ready to meet with you or a representative of your company to assist in planning your next event. Business office hours are Monday through Friday from 9:00am to 5:00pm and after hours by appointment. Please dial 0 on your room phone or call 563.599.5571.
CHECK-IN/CHECK-OUT: Check-in time is 3:00pm. Check-out time is noon. Express check-out is available.
COPY SERVICES: Available at the Front Desk.
CREDIT CARDS: We accept American Express, MasterCard, Visa, and Discover.
“DO NOT DISTURB” POLICY: Our Housekeeping Staff is instructed not to enter a guest room with a “Please Leave Me Alone” sign on the door. If you would like your room serviced, please be sure to remove the “Please Leave Me Alone” sign from your door before exiting your room and contact the Front Desk. Dial 0 on your room phone or call 800.798.7098.
DUBUQUE AREA MAP: Please see the Front Desk to request a Travel Dubuque Visitor’s Guide.
EMERGENCIES:
Call Front Desk by dialing 0 on your room phone or calling 800.798.7098
Or call 911 directly
EXERCISE FACILITIES: Requires room key to enter. Children under 18 years of age are not allowed without adult supervision. Open 24 hours a day, seven days a week. Located next to the pool on the lower level.
FAX SERVICES: Available for a nominal charge at the Front Desk. You may have your faxes sent to the hotel at 563.582.5023.
FORGET SOMETHING?: We have an assortment of sundry items available at the Front Desk.
FRONT DESK: Dial 0 on your room phone or call 800.798.7098.
HOSPITALS:
The Finley Hospital: 350 N. Grandview Avenue, Dubuque, IA, 563.582.1881
Mercy Medical Center: 250 Mercy Drive, Dubuque, IA, 563.589.8000
HOUSEKEEPING: We supply Pack and Play Sets and pillows (synthetic or feather), as well as extra soap, hangers, linens, towels, and blankets. Dial 0 on your room phone or call 800.798.7098.
ICE MACHINES: Located on levels 3, 5, and 8. Please use the ice bucket provided in your room.
INTERNET ACCESS: There is a dataport located on each guest phone. Wireless internet is available throughout the premises.
IRON AND IRONING BOARD: Stored for your convenience in your closet.
KEYCARD: Should you lose your keycard, please notify the Front Desk immediately so that a new one may be issued. Please be prepared to show identification.
LOST AND FOUND: Please contact the Front Desk for any items that you have lost or found.
LOUNGE: The Riverboat Lounge is located on the main level and is open Monday through Thursday from 4:00pm to close, Friday from 4:00pm to 1:00am, and Saturday from 1:00pm to 1:00am.
MAIL AND POSTAGE STAMPS: U.S. Mail Drop is at the Front Desk. Stamps are available for purchase.
MEETING ROOMS: Meeting rooms are available. To make arrangements, please contact the Front Desk by dialing 0 on your room phone or calling 800.798.7098.
NEWSPAPERS: A complimentary newspaper is available daily in our Lobby.
PACK AND PLAY SETS: Available on a first-come, first-served basis due to limited availability. Pack and Play Sets are complimentary.
PARKING: Complimentary parking is available to hotel guests. Always lock your vehicle and do not leave valuables inside. This hotel cannot be held responsible for lost or damaged items left in vehicles.
PETS: Hotel Julien Dubuque does not allow pets. Service animals are welcome. Please notify the Front Desk.
PLACES OF WORSHIP: Denominations, service times, and directions to area churches are available from the Front Desk.
POOL/WHIRLPOOL: Hours for our guests are between 6:00am and 10:00pm, seven days a week. Please do not leave children under the age of 18 unattended. The pool area is located on the lower level.
RESTAURANT: Our hotel restaurant, Caroline’s, is located on the lower level. Breakfast is served Monday through Friday from 7:00am to 10:30am, Saturday from 7:00am to 2:00pm, and Sunday from 7:00am to 1:00pm. Lunch is served Monday through Saturday 11:00am to 2:00pm. Dinner is served Sunday through Thursday from 5:00pm to 9:00pm, and Friday and Saturday from 5:00pm to 10:00pm.
ROLLAWAY BEDS: Available on a first-come, first-served basis due to limited availability. Rollaway beds are $15 per night of use. Please call the Front Desk by dialing 0 on your room phone or calling 800.798.7098.
ROOM SERVICE: Available during Caroline’s operating hours. Please dial 5595 on your room phone or call 563.588.5595.
SAFE DEPOST BOXES: Available for no charge at our Front Desk. We recommend that you take advantage of this service. A charge will be incurred if the key is not returned at check-out. The hotel is not responsible for valuables left in your room or vehicle.
SPA: Potosa Spa, located on the lower level, is the definition of an exceptional boutique hotel spa: steeped in service, designed with tranquility in mind, true to the culture and history of the area, and restorative for the mind and body. A full menu of services can be found here. Please call 563.588.5570 to schedule services.
TELEPHONE:
To access an outside line, please dial 9 + number
Room to room calling, please dial 7 + room number
Front Desk, please dial 0
Local calls, please dial 9 + number
Long distance calls (billed to room), please dial 9 + 1 + area code + number
Toll-free calls, please dial 9 + 1 + number
International calls, please call 8 + 011 + country code + city code + number
Operator-assisted calls from this phone to locations outside the calling area are handled by AT&T. To reach your local exchange carrier operator at any time, reach an outside line, then dial 0. To obtain free AT&T rate information at any time, dial 9 + 1.800.225.5288. For AT&T customer service, dial 9 + 1.800.225.5288. You have the right to reach other long distance carriers from this telephone. You can do so by entering the access code provided by the carrier of your choice.
VOICEMAIL: Your telephone is equipped with voicemail. Please contact the Front Desk if you need assistance accessing the voicemail system.
WAKE-UP SERVICE: Individual alarm clocks are located at your bedside. If you prefer a personal wake-up call, notify the Front Desk.
