800.798.7098   •   563.556.4200
200 Main Street   •   Dubuque, IA 52001

Directory

Welcome! Thank you for choosing to stay with us. Whether this is your first experience with Hotel Julien Dubuque or you have become one of our family of frequent guests, our entire staff is committed to making your stay pleasant, enjoyable, and memorable.

We’ve established a reputation for providing unparalleled service along with opulent accommodations and amenities, all delivered with the attention to detail you would expect from a fine hotel. Your satisfaction is of paramount importance to us and we hope you will stay with us often.

For your convenience, we have created the following directory. In it you will find more information about Hotel Julien Dubuque as well as many of the tri-state area attractions. Should you desire additional information, one of our Guest Service Associates will be happy to assist you.

Again, thank you for choosing Hotel Julien Dubuque.

Sincerely,

Hotel Julien Dubuque Associates

  • GUEST SERVICES

    AIRLINES:
    American ……………… 1.800.433.7300
    Delta ……………… 1.800.221.1212
    Southwest ……………… 1.800.435.9792
    United ……………… 1.800.864.8331

    AIRPORT TRANSPORTATION: Please contact the Front Desk to schedule complimentary airport transportation to and from the Dubuque Regional Airport (DBQ).

    BANKING SERVICES: There is an ATM located in our lobby.

    BANQUET & CONFERENCE FACILITIES: We are proud to offer banquet and conference facilities. Located on levels 1, 2, and the lower level of the hotel. We are ready to meet with you or a representative of your company to assist in planning your next meeting or event. Business office hours are Monday through Friday from 9:00am to 5:00pm and after hours by appointment. Please dial 0 on your room phone or call 563.599.5571.

    BUSINESS CENTER: Services provided include computer access, internet, and copy services. The Business Center is located in the Lobby Library.

    CATERING: Our professional staff offers an exquisite array of menu choices for your business meetings and banquets. We are ready to meet with you or a representative of your company to assist in planning your next event. Business office hours are Monday through Friday from 9:00am to 5:00pm and after hours by appointment. Please dial 0 on your room phone or call 563.599.5571.

    CHECK-IN/CHECK-OUT: Check-in time is 3:00pm. Check-out time is noon. Express check-out is available.

    COPY SERVICES: Available at the Front Desk.

    CREDIT CARDS: We accept American Express, MasterCard, Visa, and Discover.

    “DO NOT DISTURB” POLICY: Our Housekeeping Staff is instructed not to enter a guest room with a “Please Leave Me Alone” sign on the door. If you would like your room serviced, please be sure to remove the “Please Leave Me Alone” sign from your door before exiting your room and contact the Front Desk. Dial 0 on your room phone or call 800.798.7098.

    DUBUQUE AREA MAP: Please see the Front Desk to request a Travel Dubuque Visitor’s Guide.

    EMERGENCIES:
    Call Front Desk by dialing 0 on your room phone or calling 800.798.7098
    Or call 911 directly

    EXERCISE FACILITIES: Requires room key to enter. Children under 18 years of age are not allowed without adult supervision. Open 24 hours a day, seven days a week. Located next to the pool on the lower level.

    FAX SERVICES: Available for a nominal charge at the Front Desk. You may have your faxes sent to the hotel at 563.582.5023.

    FORGET SOMETHING?: We have an assortment of sundry items available at the Front Desk.

    FRONT DESK: Dial 0 on your room phone or call 800.798.7098.

    HOSPITALS:
    The Finley Hospital: 350 N. Grandview Avenue, Dubuque, IA, 563.582.1881
    Mercy Medical Center: 250 Mercy Drive, Dubuque, IA, 563.589.8000

    HOUSEKEEPING: We supply Pack and Play Sets and pillows (synthetic or feather), as well as extra soap, hangers, linens, towels, and blankets. Dial 0 on your room phone or call 800.798.7098.

    ICE MACHINES: Located on levels 3, 5, and 8. Please use the ice bucket provided in your room.

    INTERNET ACCESS: There is a dataport located on each guest phone. Wireless internet is available throughout the premises.

    IRON AND IRONING BOARD: Stored for your convenience in your closet.

    KEYCARD: Should you lose your keycard, please notify the Front Desk immediately so that a new one may be issued. Please be prepared to show identification.

    LOST AND FOUND: Please contact the Front Desk for any items that you have lost or found.

    LOUNGE: The Riverboat Lounge is located on the main level and is open Monday through Thursday from 4:00pm to close, Friday from 4:00pm to 1:00am, and Saturday from 1:00pm to 1:00am.

    MAIL AND POSTAGE STAMPS: U.S. Mail Drop is at the Front Desk. Stamps are available for purchase.

    MEETING ROOMS: Meeting rooms are available. To make arrangements, please contact the Front Desk by dialing 0 on your room phone or calling 800.798.7098.

    NEWSPAPERS: A complimentary newspaper is available daily in our Lobby.

    PACK AND PLAY SETS: Available on a first-come, first-served basis due to limited availability. Pack and Play Sets are complimentary.

    PARKING: Complimentary parking is available to hotel guests. Always lock your vehicle and do not leave valuables inside. This hotel cannot be held responsible for lost or damaged items left in vehicles.

    PETS: Hotel Julien Dubuque does not allow pets. Service animals are welcome. Please notify the Front Desk.

    PLACES OF WORSHIP: Denominations, service times, and directions to area churches are available from the Front Desk.

    POOL/WHIRLPOOL: Hours for our guests are between 6:00am and 10:00pm, seven days a week. Please do not leave children under the age of 18 unattended. The pool area is located on the lower level.

    RESTAURANT: Our hotel restaurant, Caroline’s, is located on the lower level. Breakfast is served Monday through Friday from 7:00am to 10:30am, Saturday from 7:00am to 2:00pm, and Sunday from 7:00am to 1:00pm. Lunch is served Monday through Saturday 11:00am to 2:00pm. Dinner is served Sunday through Thursday from 5:00pm to 9:00pm, and Friday and Saturday from 5:00pm to 10:00pm.

    ROLLAWAY BEDS: Available on a first-come, first-served basis due to limited availability. Rollaway beds are $15 per night of use. Please call the Front Desk by dialing 0 on your room phone or calling 800.798.7098.

    ROOM SERVICE: Available during Caroline’s operating hours. Please dial 5595 on your room phone or call 563.588.5595.

    SAFE DEPOST BOXES: Available for no charge at our Front Desk. We recommend that you take advantage of this service. A charge will be incurred if the key is not returned at check-out. The hotel is not responsible for valuables left in your room or vehicle.

    SPA: Potosa Spa, located on the lower level, is the definition of an exceptional boutique hotel spa: steeped in service, designed with tranquility in mind, true to the culture and history of the area, and restorative for the mind and body. Please call 563.588.5570 to schedule services.

    TELEPHONE:
    To access an outside line, please dial 9 + number
    Room to room calling, please dial 7 + room number
    Front Desk, please dial 0
    Local calls, please dial 9 + number
    Long distance calls (billed to room), please dial 9 + 1 + area code + number
    Toll-free calls, please dial 9 + 1 + number
    International calls, please call 8 + 011 + country code + city code + number

    Operator-assisted calls from this phone to locations outside the calling area are handled by AT&T. To reach your local exchange carrier operator at any time, reach an outside line, then dial 0. To obtain free AT&T rate information at any time, dial 9 + 1.800.225.5288. For AT&T customer service, dial 9 + 1.800.225.5288. You have the right to reach other long distance carriers from this telephone. You can do so by entering the access code provided by the carrier of your choice.

    VOICEMAIL: Your telephone is equipped with voicemail. Please contact the Front Desk if you need assistance accessing the voicemail system.

    WAKE-UP SERVICE: Individual alarm clocks are located at your bedside. If you prefer a personal wake-up call, notify the Front Desk.

  • FIRE SAFETY & SECURITY
    1. Upon your arrival at Hotel Julien Dubuque, please take time to review the emergency exit pan located on the back of your guest room door. Look around and familiarize yourself with emergency escape exits, plans for evacuation, and shelter. Locate the nearest fire exits and fire alarm pull station, the number of doors between exits and your room, and the nearest stairwell so you can find them in the case of an emergency.
    2. Always keep your room key handy near your bed. Study your room for escape routes, always take your key if you leave in an emergency. Carry a small flashlight if possible.
    3. Avoid panic. Panic and smoke are your worst enemies. Know how to react in case of an emergency situation.
    4. If an alarm is activated, evacuate immediately. Do not assume a false alarm situation has occurred.

    IN CASE OF FIRE, ACT FAST…

    1. Report smoke of fire to the Hotel Operator immediately. Dial 0. State your name, room number, and give a brief description of the situation.
    2. Feel the door. If the door or knob is hot, don’t open it. Place cool, damp towels around any opening where smoke may enter the room.
    3. Remain calm and stay in contact with the Hotel Operator.

    IF YOU STAY IN YOUR ROOM…

    1. Stay low to the floor. Tie a wet cloth over your nose and mouth for easier breathing.
    2. Signal for help by using the telephone, waving a sheet, flashing lights, etc. Emergency number is 911.
    3. If your room has a bathtub, fill the bathtub with water. If your room has a shower, stuff wet towels and sheets in cracks around doors and vents. Turn off air conditioners and fans.
    4. Vent any smoke from the room using the bathroom vent (unless it draws in smoke). Open window if there’s no smoke outside. Do not break glass unless absolutely necessary – you may need to close it later.
    5. Throw water onto hot surfaces (walls, doors) using ice bucket or wastebasket. Remove curtains and wet down window if fire is right outside.
    6. Don’t jump from above the second floor – you could be seriously injured. Wait to be rescued.

    IF YOU DECIDE TO LEAVE YOUR ROOM…

    1. Take your key in case re-entry is necessary, keep a wet cloth over your nose and mouth, close the door behind you, knock on doors to warn others during your exit, and assist those in need. Stay low to the ground or floor; smoke will rise in the hallways.
    2. If there’s no smoke, walk to the nearest smoke-free stairway. If there’s not smoke and it’s dark, crawl to exit, counting doors.
    3. Never use an elevator in a fire – you could become trapped inside.

    SECURITY ADMITTANCE: Do not admit persons to your room without first making identification. A viewer is provided in your door for your convenience. If there is any doubt about the person’s identity, please contact the Front Desk.

    GUEST ROOM LOCKS: For additional security while in your room, utilize the deadbolt lock provided on your door. This will prevent the door from being opened by a regular room key or masterkey.

    KEYS: Guest room keys will be issued only to guests registered in the hotel room. Photo I.D. may be required for additional keys. Safeguard your key at all times. Be sure to leave it with the cashier upon departure. Do not give your keys to others, and protect the confidentiality of your room number.

    PERSONAL PROPERTY: Whether using the restaurant, pool facility, or meeting room, never leave property unattended. Take your coat, computer, and other personal items with you at all times of check them with the hotel staff. Coat racks may be supplied in meeting rooms. Please note: these racks and the rooms they are in may not be secured at all times. The hotel is not responsible for lost or stolen items.

    RULES & REGULATIONS: Please follow posted rules and regulations throughout the property. Compliance with posted rules is expected. Individuals who are not in compliance with regulations (written and/or oral) may be asked to leave the property. Complaints may also be filed with local authorities if damage to property or personnel occurs.

    VEHICLES: Parking is offered on and off hotel property. The hotel is not responsible for lost or stolen property left in your vehicle while visiting Hotel Julien Dubuque. We offer storage areas for large items, such as skis and bikes. Please take advantage of our services for your safety and security. Contact guest services for questions regarding storage or security.

    These recommendations are to be construed only as suggestions. Use your own best judgment. The safety and security of you as a guest and your personal property are of the utmost concern to us here at Hotel Julien Dubuque.

  • AREA ATTRACTIONS

    Arboretum & Botanical Gardens
    3800 Arboretum Dr., Dubuque, IA
    563.556.2100

    Chestnut Mountain Resort
    8700 W. Chestnut Mountain Rd., Galena, IL
    1.800.397.1320

    Crystal Lake Cave
    6684 Crystal Lake Cave Rd., Dubuque, IA
    563.556.6451

    Diamond Jo Casino
    301 Bell St., Dubuque, IA
    563.690.4800

    Dickeyville Grotto
    305 W. Main St., Dickeyville, WI
    608.568.3119

    Dubuque County Courthouse
    720 Central Ave., Dubuque, IA
    563.589.1300

    Q Casino
    1855 Greyhound Park Rd., Dubuque, IA
    563.582.3647

    Dubuque Museum of Art
    701 Locust St., Dubuque, IA
    563.557.1851

    Eagle Point Park
    2601 Shiras Ave., Dubuque, IA
    563.589.4263

    Fenelon Place Elevator
    512 Fenelon Pl., Dubuque, IA
    563.582.6496

    Field of Dreams Movie Site
    28995 Lansing Rd., Dyersville, IA
    563.875.8404

    Four Mounds
    4900 Peru Rd., Dubuque, IA
    563.556.1908

    Grand Opera House
    135 W. Eighth St., Dubuque, IA
    563.588.4356

    Historic Shot Tower
    600 E. Commercial St., Dubuque, IA
    563.589.4100

    National Farm Toy Museum
    1110 16th Ave. Court SE, Dyersville, IA
    563.875.2727

    National Mississippi River Museum & Aquarium
    350 E. Third St., Dubuque, IA
    563.557.9545

    Sundown Mountain
    16991 Asbury Rd., Dubuque, IA
    563.556.6676

    For visitor information, please contact the Dubuque Area Chamber of Commerce at 563.557.9200 or the Dubuque Welcome Center at 1.800.798.8844.