800.798.7098   •   563.556.4200
200 Main Street   •   Dubuque, IA 52001

Author Archives: Chrissy Weidemann

  1. Guest Services

    AIRLINES:
    American ……………… 1.800.433.7300
    Delta ……………… 1.800.221.1212
    Southwest ……………… 1.800.435.9792
    United ……………… 1.800.864.8331

    AIRPORT TRANSPORTATION: Please contact the Front Desk to schedule complimentary airport transportation to and from the Dubuque Regional Airport (DBQ).

    BANKING SERVICES: There is an ATM located in our lobby.

    BANQUET & CONFERENCE FACILITIES: We are proud to offer banquet and conference facilities. Located on levels 1, 2, and the lower level of the hotel. We are ready to meet with you or a representative of your company to assist in planning your next meeting or event. Business office hours are Monday through Friday from 9:00am to 5:00pm and after hours by appointment. Please dial 0 on your room phone or call 563.599.5571.

    BUSINESS CENTER: Services provided include computer access, internet, and copy services. The Business Center is located in the Lobby Library.

    CATERING: Our professional staff offers an exquisite array of menu choices for your business meetings and banquets. We are ready to meet with you or a representative of your company to assist in planning your next event. Business office hours are Monday through Friday from 9:00am to 5:00pm and after hours by appointment. Please dial 0 on your room phone or call 563.599.5571.

    CHECK-IN/CHECK-OUT: Check-in time is 3:00pm. Check-out time is noon. Express check-out is available.

    COPY SERVICES: Available at the Front Desk.

    CREDIT CARDS: We accept American Express, MasterCard, Visa, and Discover.

    “DO NOT DISTURB” POLICY: Our Housekeeping Staff is instructed not to enter a guest room with a “Please Leave Me Alone” sign on the door. If you would like your room serviced, please be sure to remove the “Please Leave Me Alone” sign from your door before exiting your room and contact the Front Desk. Dial 0 on your room phone or call 800.798.7098.

    DUBUQUE AREA MAP: Please see the Front Desk to request a Travel Dubuque Visitor’s Guide.

    EMERGENCIES:
    Call Front Desk by dialing 0 on your room phone or calling 800.798.7098
    Or call 911 directly

    EXERCISE FACILITIES: Requires room key to enter. Children under 18 years of age are not allowed without adult supervision. Open 24 hours a day, seven days a week. Located next to the pool on the lower level.

    FAX SERVICES: Available for a nominal charge at the Front Desk. You may have your faxes sent to the hotel at 563.582.5023.

    FORGET SOMETHING?: We have an assortment of sundry items available at the Front Desk.

    FRONT DESK: Dial 0 on your room phone or call 800.798.7098.

    HOSPITALS:
    The Finley Hospital: 350 N. Grandview Avenue, Dubuque, IA, 563.582.1881
    Mercy Medical Center: 250 Mercy Drive, Dubuque, IA, 563.589.8000

    HOUSEKEEPING: We supply Pack and Play Sets and pillows (synthetic or feather), as well as extra soap, hangers, linens, towels, and blankets. Dial 0 on your room phone or call 800.798.7098.

    ICE MACHINES: Located on levels 3, 5, and 8. Please use the ice bucket provided in your room.

    INTERNET ACCESS: There is a dataport located on each guest phone. Wireless internet is available throughout the premises.

    IRON AND IRONING BOARD: Stored for your convenience in your closet.

    KEYCARD: Should you lose your keycard, please notify the Front Desk immediately so that a new one may be issued. Please be prepared to show identification.

    LOST AND FOUND: Please contact the Front Desk for any items that you have lost or found.

    LOUNGE: The Riverboat Lounge is located on the main level and is open Monday through Thursday from 4:00pm to close, Friday from 4:00pm to 1:00am, and Saturday from 1:00pm to 1:00am.

    MAIL AND POSTAGE STAMPS: U.S. Mail Drop is at the Front Desk. Stamps are available for purchase.

    MEETING ROOMS: Meeting rooms are available. To make arrangements, please contact the Front Desk by dialing 0 on your room phone or calling 800.798.7098.

    NEWSPAPERS: A complimentary newspaper is available daily in our Lobby.

    PACK AND PLAY SETS: Available on a first-come, first-served basis due to limited availability. Pack and Play Sets are complimentary.

    PARKING: Complimentary parking is available to hotel guests. Always lock your vehicle and do not leave valuables inside. This hotel cannot be held responsible for lost or damaged items left in vehicles.

    PETS: Hotel Julien Dubuque does not allow pets. Service animals are welcome. Please notify the Front Desk.

    PLACES OF WORSHIP: Denominations, service times, and directions to area churches are available from the Front Desk.

    POOL/WHIRLPOOL: Hours for our guests are between 6:00am and 10:00pm, seven days a week. Please do not leave children under the age of 18 unattended. The pool area is located on the lower level.

    RESTAURANT: Our hotel restaurant, Caroline’s, is located on the lower level. Breakfast is served Monday through Friday from 7:00am to 10:30am, Saturday from 7:00am to 2:00pm, and Sunday from 7:00am to 1:00pm. Lunch is served Monday through Saturday 11:00am to 2:00pm. Dinner is served Sunday through Thursday from 5:00pm to 9:00pm, and Friday and Saturday from 5:00pm to 10:00pm.

    ROLLAWAY BEDS: Available on a first-come, first-served basis due to limited availability. Rollaway beds are $15 per night of use. Please call the Front Desk by dialing 0 on your room phone or calling 800.798.7098.

    ROOM SERVICE: Available during Caroline’s operating hours. Please dial 5595 on your room phone or call 563.588.5595.

    SAFE DEPOST BOXES: Available for no charge at our Front Desk. We recommend that you take advantage of this service. A charge will be incurred if the key is not returned at check-out. The hotel is not responsible for valuables left in your room or vehicle.

    SPA: Potosa Spa, located on the lower level, is the definition of an exceptional boutique hotel spa: steeped in service, designed with tranquility in mind, true to the culture and history of the area, and restorative for the mind and body. A full menu of services can be found here. Please call 563.588.5570 to schedule services.

    TELEPHONE:
    To access an outside line, please dial 9 + number
    Room to room calling, please dial 7 + room number
    Front Desk, please dial 0
    Local calls, please dial 9 + number
    Long distance calls (billed to room), please dial 9 + 1 + area code + number
    Toll-free calls, please dial 9 + 1 + number
    International calls, please call 8 + 011 + country code + city code + number

    Operator-assisted calls from this phone to locations outside the calling area are handled by AT&T. To reach your local exchange carrier operator at any time, reach an outside line, then dial 0. To obtain free AT&T rate information at any time, dial 9 + 1.800.225.5288. For AT&T customer service, dial 9 + 1.800.225.5288. You have the right to reach other long distance carriers from this telephone. You can do so by entering the access code provided by the carrier of your choice.

    VOICEMAIL: Your telephone is equipped with voicemail. Please contact the Front Desk if you need assistance accessing the voicemail system.

    WAKE-UP SERVICE: Individual alarm clocks are located at your bedside. If you prefer a personal wake-up call, notify the Front Desk.

  2. Earth Day 2020

    In honor of Earth Day, we’re highlighting some steps that we have taken to lessen our environmental footprint:

    🌎 We utilize geothermal technology for heating and cooling

    🌎 Our reflective roof reduces the amount of energy needed to control the climate of the building

    🌎 Our ultraviolet pool purification system eliminates chlorine byproducts, reduces chemical usage, and dramatically improves water quality

    🌎 The pavers that line our terrace and the flooring throughout Potosa Spa are made of 95% post-consumer recycled materials

    🌎 Low-flow plumbing fixtures throughout the hotel help to conserve water

    🌎 We are a part of the Tesla Motors Destination Charging Network

    🌎 Our team takes pride in our regular recycling efforts

    We hope that you are able to enjoy time outside today and we are looking forward to seeing you again soon!

  3. Meet The Team: Eryn Wernimont

    Name: Eryn WernimontEryn_Wernimont_Meet_The_Team

    Title: Cosmetologist/Wellness Coordinator

    Hometown: Dubuque, IA

    1. How long have you been with Potosa Spa/Hotel Julien Dubuque?

    I have been with Potosa Spa/Hotel Julien Dubuque for just over a year.

    2. What path brought you to Potosa Spa/Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry?

    As a cosmetology student, I toured Potosa Spa as part of one of my classes. I really connected with the spa and knew this was where I wanted to be.

    3. What are you most passionate about professionally?

    I’m passionate about providing exceptional, creative and relaxing services for all of my guests.

    4. What are you passionate about personally?

    Personally, I am passionate about all forms of art, being kind to others and that person others can count on.

    5. What are some of your favorite things to do in the Dubuque area? What is your favorite way to spend a free weekend?

    I love going to movies with my husband or having dinner and playing games with friends and family.

    6. What do you love most about Potosa Spa/Hotel Julien Dubuque?

    What I love about Potosa Spa/Hotel Julien Dubuque are my co-workers of course! I also love the history the hotel brings to Dubuque.

    7. What is your personal motto?

    “Be kind and always give your best.”

    8. Describe your typical workday.

    The great thing about my job is I don’t have a “typical workday” as a cosmetologist. I get a wide variety of appointments and my days don’t all look the same.

    9. What is your favorite service at Potosa Spa?

    My two favorite services at Potosa Spa are the Spa Pedicure and Beyond Bliss Facial. Both services are not only luxurious but relaxing for both the guest and the provider.

    10. Please share a go-to fun-fact about yourself.

    There isn’t anything I wouldn’t do to see a live musical theatre performance. It’s definitely my favorite form of entertainment.

  4. Meet The Team : John Hertz

    Name: John HertzJohn_Hertz_Meet_The_Team

    Title: Front Desk Shift Lead

    Hometown: Warrenville, IL

    1. How long have you been with Hotel Julien Dubuque?

    I have been with Hotel Julien Dubuque for over two years.

    2. What path brought you to Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry?

    I’ve had a family member and a few college friends work at the Hotel Julien Dubuque.  They recommended I apply for a position at the Front Desk.

    3. What are you most passionate about professionally?

    I am currently in college for business administration and I have a strong passion for marketing and human resources.

    4. What are you passionate about personally? What is your favorite way to spend a free weekend?

    I enjoy watching and playing most sports, reading history books, and spending time with my wife.

    5. What are some of your favorite things to do in the Dubuque area?

    The restaurants in Dubuque are amazing. It’s fun to visit them with friends and family. Also, I really enjoy catching a Dubuque Fighting Saints hockey game.

    6. What do you love most about Hotel Julien Dubuque?

    I really love the atmosphere of the Hotel Julien Dubuque. All the employees are really caring and plenty of them have turned into great friends.

    7. What is your personal motto?

    “Don’t get so busy making a living that you forgot to make a life.”

    8. Describe your typical workday.

    My typical day includes checking in guests, answering phone calls, and making sure that every guest’s request is met with satisfaction.

    9. Please share a go-to fun-fact about yourself.

    I played competitive baseball for 14 years.

    10. Is there anything else that you’d like to share?

    I am currently in college and will graduate with a bachelor’s degree in business administration, biblical theology, and an associates’ degree in K-12 education and history.

  5. Meet The Team : Timofey Khmelev

    Timofey_Khmelev_Meet_The_TeamName: Timofey Khmelev

    Title: Front Desk Associate

    Hometown: Boiling Springs, SC

    1. How long have you been with Hotel Julien Dubuque?

    I have been with Hotel Julien Dubuque for just over a year.

    2. What path brought you to Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry?

    I have always enjoyed working with people and working in the hospitality industry is a great way to use those skills daily.

    3. What are you most passionate about professionally?

    Professionally, I am passionate about guest satisfaction and always trying to do my best even when things get difficult.

    4. What are you passionate about personally? What is your favorite way to spend a free weekend?

    I’m passionate about personal growth. I always try to better myself through the new things I learn every day. My favorite thing to do on the weekend is to hang out with friends and explore surrounding cities.

    5. What are some of your favorite things to do in the Dubuque area?

    Some of my favorite things to do in Dubuque are hiking in the Mines of Spain, walk around downtown and visiting the many great restaurants in the area.

    6. What do you love most about Hotel Julien Dubuque?

    What I love most about Hotel Julien Dubuque is the environment. Everyone here treats one another like family and I can always be myself.

    7. What is your personal motto?

    “Be yourself. Everyone else is already taken.”

    8. Describe your typical workday.

    My typical day includes checking in hotel guests, answering phones and handling guests requests.

    9. Please share a go-to fun-fact about yourself.

    I can speak fluent Russian.

    10. Is there anything else that you’d like to share?

    I am an aspiring pilot and attend college at two universities.

  6. Meet The Team: Heather Miller

    Name: Heather MillerHeather_Miller_Meet_The_Team_Potosa_Spa

    Title: Lead Wellness Coordinator

    Hometown: Dubuque, IA

    1. How long have you been with Potosa Spa/Hotel Julien Dubuque?

    I have been with Potosa Spa for the past three years.

    2. What path brought you to Potosa Spa/Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry?

    I always wanted to work in the spa industry and when a position opened up for a part-time Wellness Coordinator, I applied and got the job. Recently, I was promoted to Lead Wellness Coordinator.

    3. What are you most passionate about professionally?

    Professionally, I am passionate about the hospitality industry. I enjoy making guests feel comfortable and welcomed when they are here.

    4. What are you passionate about personally?

    Personally, I am passionate about dancing.

    5. What is your favorite way to spend a free weekend?

    My favorite way to spend a free weekend is with my husband and daughter Evelyn.

    6. What are some of your favorite things to do in the Dubuque area?

    My favorite thing to do in the Dubuque area is shop.

    7. What do you love most about Potosa Spa/Hotel Julien Dubuque?

    What I love most about Posotsa Spa/Hotel Julien Dubuque are the relaxing atmosphere and my co-workers.

    8. What is your personal motto?

    “You only live once.”

    9. Describe your typical workday.

    My typical day includes giving guests the best experience while they are here and making sure things run smoothly for them and our associates.

    10. What is your favorite service at Potosa Spa and why you like it?

    My favorite service at Potosa Spa is the 60-minute Potosa Massage. It’s like hitting the reset button on your mind and body.

    11. Please share a go-to fun-fact about yourself.

    I can do the splits!

  7. Meet The Team: Chris Donofrio

    Name: Chris DonofrioChris_Donofrio_Meet_The_team_Potosa_Spa

    Title: Licensed Massage Therapist

    Hometown: Ventura, CA

    1. How long have you been with Potosa Spa/Hotel Julien Dubuque?

    I joined the Potosa Spa team this past December.

    2. What path brought you to Potosa Spa/Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry?

    My family and I recently moved to Dubuque for my wife to attend seminary school. What brought me to Potosa Spa was the opportunity I have to help others using my background in sports, as well as corrective and neuromuscular therapy. This allows me to help people from all walks of life.

    3. What are you most passionate about professionally?

    Professionally I am passionate about working with athletes and pain management.

    4. What are you passionate about personally?

    I am passionate about being a positive role model in the community.

    5. What is your favorite way to spend a free weekend?

    Some of my favorite ways to spend a free weekend are traveling or hanging out with friends and family.

    6. What are some of your favorite things to do in the Dubuque area?

    I’m still pretty new to the Dubuque area, though I look forward to finding out.

    7. What do you love most about Potosa Spa/Hotel Julien Dubuque?

    I enjoy the people and work I do here.

    8. What is your personal motto?

    God’s work. Our hands.

    9. Describe your typical workday.

    My typical workday includes helping others and massages.

    10. What is your favorite service at Potosa Spa and why you like it?

    My favorite service at Potosa Spa is our deep tissue massage. It’s my favorite because it’s something I often need myself.

    11. Please share a go-to fun-fact about yourself.

    I moved here from Ventura, California on December 2nd, 2019. I am a Navy veteran as well as I played semi-pro soccer.

     

  8. Meet The Team: Rebecca Rauen

    Name:  Rebecca Rauen

    Title: Massage Therapist

    Hometown: Epworth, IA

    1. How long have you been with Potosa Spa/Hotel Julien Dubuque?

    It will be a year in January that I joined the Potosa Spa team.

    2. What path brought you to Potosa Spa/Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry?

    I have always felt a calling to help others feel better. Being visually impaired drew me to the massage field since I could rely on my other senses to be a great therapist. What led me to Potosa Spa was I loved the atmosphere and feeling of relaxation as soon as you walk through the doors. It felt like the right fit for me.

    3. What are you most passionate about professionally?

    What I am passionate about professionally is helping others feel better. I love it when a spa guest leaves feeling better than they did when they came in.

    4. What are you passionate about personally? What is your favorite way to spend a free weekend?

    Personally I am passionate about spending time with my family, especially my fiance and our baby. My favorite way to spend my free time is snuggling with my three-month-old baby and guide dog, Tippet.

    5. What are some of your favorite things to do in the Dubuque area?

    One of my favorite things to do in the Dubuque area is fishing.

    6. What do you love most about Potosa Spa/Hotel Julien Dubuque?

    What I love most about Potosa Spa/Hotel Julien Dubuque is the welcoming atmosphere.

    7. What is your personal motto?

    “Believing is seeing – not seeing is believing.”

    8. Describe your typical workday.

    My typical workday includes bringing my guide dog Tippet. She gets to be part of the fun. I typically see guests starting early in the day and stay busy until the end of my shift.

    9. What is your favorite service at Potosa Spa and why you like it?

    My favorite service at Potosa Spa is the Organic Shea Butter Massage. It’s not only relaxing and moisturizing, but fun to do.

    10. Please share a go-to fun-fact about yourself.

    I am getting married next year!

  9. Meet The Team: Jenn Halter

    Name:  Jenn HalterJenn_Halter_Meet_The_Team_Post

    Title: Lead Server at Caroline’s Restaurant

    Hometown: San Bernardino, CA

    1. How long have you been with Hotel Julien Dubuque?

    I have been with Hotel Julien Dubuque/Caroline’s Restaurant for almost two years.

    2. What path brought you to Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry?

    I started in the restaurant industry when I was 15 years old. I fell in love with the industry from the beginning.

    3. What are you most passionate about professionally?

    I’m most passionate professionally about food and people. I love seeing the look on a guest’s face when they taste our local and farm-fresh menu items.

    4. What are you passionate about personally? What is your favorite way to spend a free weekend?

    Personally, I am passionate about my family.  I love spending my free time with my five-year-old son, CJ.

    5. What are some of your favorite things to do in the Dubuque area?

    A couple of my favorite things to do in Dubuque are walking along the riverwalk and in the Mines of Spain.

    6. What do you love most about Hotel Julien Dubuque?

    What I love most about Hotel Julien Dubuque is it feels like home with the family-like atmosphere. I also should add both my brother and sister do work at Caroline’s as well.

    7. What is your personal motto?

    “Love, peace and chicken grease.”

    8. Describe your typical workday.

    I typically work evenings. When I come in I check what our nightly feature is, make sure the computers are up and running, we are all set to go on dinner service and fully staffed.

    9. What is your favorite entree we serve at Caroline’s and why you like it?

    My favorite entree at Caroline’s is the Local Iowa Chop. I love the Hot Pepper Bacon Jam that is smothered on top!

    10. Please share a go-to fun-fact about yourself.

    I was born and raised in San Bernadino, California. I moved here in 2005 and still am not a fan of the snow.

  10. Meet The Team: Taylor McElmeel

    Name: Taylor McElmeelTaylor_McElmeel_Meet_The_Team_Post

    Title: Shift Supervisor at Caroline’s Restaurant

    Hometown: Dubuque, IA

    1. How long have you been with Hotel Julien Dubuque?

    I have been with Hotel Julien Dubuque/Caroline’s Restaurant for the past year.

    2. What path brought you to Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry?

    I have always worked in the restaurant industry and chose Caroline’s for their reputation of having a great work environment. I was also in the retail industry where I gained experience as a manager. With my experiences in both the retail and restaurant industries, I knew I would enjoy supervising a restaurant.

    3. What are you most passionate about professionally?

    I try very hard to make sure things are fair between employees so everyone not just works together, but gets along. I also enjoy making sure our guests enjoy their time at Caroline’s Restaurant.

    4. What are you passionate about personally? What is your favorite way to spend a free weekend?

    I try to spend as much time with my family and friends as I can. I also enjoy relaxing with my dog or painting when I get the chance.

    5. What are some of your favorite things to do in the Dubuque area?

    I like to hike in the Mines of Spain or take a ride on the 4th Street Elevator.

    6. What do you love most about Hotel Julien Dubuque?

    I love all the history Hotel Julien Dubuque has to offer.

    7. What is your personal motto?

    Good things take time.

    8. Describe your typical workday.

    My typical workday starts out with greeting everyone. I then make sure we are set-up for the day, work on things that need to be done and help other employees with whatever they may need.

    9. What is your favorite entree we serve at Caroline’s and why you like it?

    I love the Lemon Tart because of the caramelized sugar and macerated berries.

    10. Please share a go-to fun-fact about yourself.

    I play volleyball for fun with some friends and family members every week.