1. How long have you been with Hotel Julien Dubuque?
A little over a month!
2. What path brought you to Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry.
I have been in the hospitality industry since the age of 13. I started as a dishwasher and then worked my way through the ranks to start managing kitchens at the age of 18. I have worked in a plethora of restaurants from QSR to fine dining. Most recently I was the Executive Chef at Inspired Madness Inc., an amazing restaurant group in Bozeman, MT.
3. What are you most passionate about professionally?
I am passionate about from-scratch-cooking with a focus in locally sourced ingredients.
4. What are you passionate about personally? What is your favorite way to spend a free weekend?
Spending time outdoors in nature. I love to hike, camp, backpack, hunt, canoe, swim, and just about anything that endures enjoy our beautiful forests, rivers, and lakes.
5. What are some of your favorite things to do in the Dubuque area?
I enjoy hiking in the Mines of Spain and swimming with our pops in the Mighty Mississippi.
6. What do you love most about Hotel Julien Dubuque?
What I love the most about Hotel Julien is the staff, the history, and the potential to grow professionally here.
7. What is your personal motto?
Word hard, play hard.
8. Describe your typical work day.
Just leading the amazing culinary team to create amazing food!
9. What is your favorite entree we serve at Caroline’s Restaurant and why you like it?
Pork tenderloin because it has a complexity of flavors on a very well balanced plate.
10. Please share a go-to fun-fact about yourself.
I’m the oldest of 5 kids.
11. Is there anything else that you’d like to share?
1. How long have you been with Caroline’s Restaurant?
5 Months
2. Please share a little bit about your background: education, interests, activities?
I was born and raised in Dubuque. I went to Kirkwood Community College for Culinary School. I usually spend my free time with my family, and I enjoy watching NFL football in the fall, going to the shooting range, and taking the kids to do new things.
3. What are some of your favorite things to do in the Dubuque area?
I like hiking, hunting, and taking the kids to the pool or park.
4. What are some of your favorite features on the Caroline’s menu?
The monthly specials. The Salmon Bruschetta is one of my favorites!
5. What do you enjoy most about working at Caroline’s?
The people and atmosphere! I really enjoy working in a hotel setting.
6. Please share a personal motto or quote that you best relate to.
If you’re going to do something, do your best, and do it right the first time.
7. When you’re asked to share something unique about yourself, what go-to fun-fact do you typically respond with?
My Dad’s side of the family is really big — my grandma had 12 children!
8. Is there anything else that you’d like to share?
Getting ready to welcome another baby girl to our family this October, we are all very excited!
1.How long have you been with Hotel Julien Dubuque?
A little over 2 months!
2. What path brought you to Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry.
I’ve always been a planner; planning my day, my future, my grocery list! It was just a constant skill that I found so much joy in, so choosing Event Management as a major at Iowa State University was one of the easiest decisions I’ve ever made. From studying a semester at the University of Nevada, Las Vegas to completing various internships in different locations, my love for hospitality only grew.
After graduating from Iowa State University, I started my career in Wisconsin Dells where I would have a 7-hour drive to my home town which consisted of driving right through Dubuque. With the glow of the Hotel Julien sign always welcoming me into the city, I would imagine what it would be like to work there someday and now that day is today!
3. What are you most passionate about professionally?
I am most passionate about helping people feel at home. Yes, we are a hotel but creating an atmosphere that is welcoming and comforting is a feeling that people remember.
4. What are you passionate about personally? What is your favorite way to spend a free weekend?
I love re-doing furniture! There’s something special about bringing life back to a classic piece.
5. What are some of your favorite things to do in the Dubuque area?
My favorite thing is Saturday mornings spent at the Farmer’s Market or watching barges lock through the dam!
6.What do you love most about Hotel Julien Dubuque?
The atmosphere. I’ve only been here a couple of months but I feel like I’ve been here for years. It’s hard to beat that feeling!
7. What is your personal motto?
Be the person you want to meet.
8.Describe your typical workday.
There’s no “typical” workday in hospitality, but my favorite part of the day is completing prospecting calls to potential clients. There’s something about the challenge of trying to build a relationship over the phone or email that lights my fire. Making a good and memorable first impression is everything and a little nerve-racking too!
9. Please share a go-to fun fact about yourself.
My mom’s a flight attendant so we would always go on short trips spontaneously like Australia for a weekend and Italy for 3 days!
Hometown: Born in Sturgis, South Dakota raised in Dubuque, Iowa
How long have you been with Hotel Julien Dubuque? It will be my first anniversary with the hotel this June.
What path brought you to Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry.
Throughout high school and college, I worked as a server and bartender at various establishments gaining a ton of service industry experience. I graduated from Northeast Iowa Community College with an Associate of Arts degree and then attended the University of Iowa majoring in Graphic Design. I worked at X-Grain Sportswear right out of college as a graphic designer and then went on to work for the Telegraph Herald as a graphic designer before taking some time off to become a mom. The position of Marketing Manager at Hotel Julien Dubuque became available and I took the shot at an exciting new career. So far, it’s been a great opportunity for me and has been expanding my knowledge of marketing.
What are you most passionate about professionally?
Professionally, I am most passionate about learning new things every day and using my creativity to design eye-catching marketing pieces.
What are you passionate about personally? What is your favorite way to spend a free weekend?
I am passionate about living my life to the fullest. I love spending time outdoors, kayaking or hiking, going to live music, and spending quality time with my family and friends.
What are some of your favorite things to do in the Dubuque area?
The Dubuque area has some amazing live music spots, outdoor hiking trails, and great restaurants.
What do you love most about Hotel Julien Dubuque?
I love all of the history within the walls of the Hotel Julien Dubuque. We also have a very welcoming and friendly staff who make it a great place to work.
What is your favorite quote?
“You can always tell when a person has worked in a restaurant. There’s an empathy that can only be cultivated by those who’ve stood between a hungry mouth and a $28 pork chop, a special understanding of the way a bunch of motley misfits can be a family. Service industry work develops the “soft skills” recruiters talk about on LinkedIn — discipline, promptness, the ability to absorb criticism, and most important, how to read people like a book. The work is thankless and fun and messy, and the world would be a kinder place if more people tried it. With all due respect to my former professors, I’ve long believed I gained more knowledge in kitchens, bars, and dining rooms than any college could even hold.” – Anthony Bourdin
Describe your typical work day.
Each day is different! However, my typical day usually includes responding to emails, managing our social media accounts, taking photos, and designing promotional materials for Potosa Spa, Caroline’s Restaurant, Riverboat Lounge, and the hotel.
1. How long have you been with Hotel Julien Dubuque?
9 ½ years
2. What path brought you to Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry.
I had a friend who was in the esthetics program at Capri College when I was studying Massage Therapy. She brought me to Potosa Spa.
3. What are you most passionate about professionally?
I am passionate about Naturopathic and Holistic Health. I’m all about the clients overall well being, making their day, and helping them find natural ways to take back their health.
4. What are you passionate about personally? What is your favorite way to spend a free weekend?
Reading and learning anything I can get my hands on – law of attraction, music, breathing deeper, gardening, etc. I usually spend my free weekends in my garden, on my porch, or going to yoga.
5. What are some of your favorite things to do in the Dubuque area?
I really enjoy going to the Farmer’s Market, looking at the scenery of Dubuque, floating at Float ‘n Fly, doing Hot Yoga at B1, going to the massage therapy at Potosa Spa, and also bringing my kids to the public pool.
6. What do you love most about Hotel Julien Dubuque?
Hotel Julien is home to me. I love my work, and I love doing it at Potosa Spa!
7. What is your personal motto?
Surrender and Begin Again
8. Describe your typical work day.
I usually come in, open a treatment room, prepare towels, stock laundry, fill what needs filling, and then provide 4-5 services.
9. What is your favorite service at Potosa Spa and why?
Organic Shea Butter Massage. It includes an exfoliating scrub, hot towels, shea butter, wrap, and then a 60 minute massage.
10. Please share a go-to fun-fact about yourself.
I never run out of energy. It’s rare whenever I do.
1. How long have you been with Hotel Julien Dubuque?
Almost 10 years (Anniversary: August 29th) – Doing esthetics and the front desk here at the spa.
2. What path brought you to Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry.
I graduated from Capri College. Then, I stared working at my sister’s salon and was there for about a year or so. After that, I started working at Potosa a year after they opened.
3.What are you most passionate about professionally?
Making the client happy! People need “me” time, and I want to leave them feeling rejuvenated, relaxed, and calm as well as give them a treatment like they’ve never had before!
4.What are you passionate about personally? What is your favorite way to spend a free
weekend?
I love spending the weekend at the Farmer’s Market, getting to be a vendor with a close friend of mine where we sell our home-made soaps, body scrubs, bath salts, and sprays! Sunday dinners are always a must with my family, too!
5. What are some of your favorite things to do in the Dubuque area?
Again, the Farmer’s Market! Also, going to the shops down on the 3rd and 4th street area, and hanging out with my friends and family.
6. What do you love most about Hotel Julien Dubuque?
My coworkers! We have a great team at Potosa Spa!
7. Describe your typical work day.
I start the day by getting my treatment room ready and getting prepared for any services I have that day. I make sure everything is stocked, cleaned, and ready to go for the clients.
8. What is your favorite service at Potosa Spa and why?
Definitely the Fountain of Youth Facial. You can notice a difference just after the first one! The hydradermabrasion helps with hydration, circulation, and fine lines.
1. How long have you been with Hotel Julien Dubuque?
Will be 3 Years in August.
2. Please share a little bit about your background: education, interests, activities?
I am Mexican, Italian, and German. I graduated from the University of Dubuque in December 2020 in Sociology with a minor in Criminal Justice. I love helping people out, being there for others, and turning someone’s bad day into a good one. Some big things that I’m always interested in are plants and animals. I love growing plants and being there for animals or learning about them.
3. What are some of your favorite things to do in the Dubuque area?
I love to go hiking at the Mines of Spain early in the mornings to be one with nature. When I get the chance to go to the River Museum I would go! I love animals and reading about Dubuque as well.
4. What do you enjoy most about working at Hotel Julien Dubuque?
The thing I enjoy the most while working at the Hotel is how close the front desk is with each other and how willing each one of the clerks are to work with each other most of the time. Also, having a great manager who is always willing to work with the front desk if they have school or other jobs.
5. Please share a personal motto or quote that you best relate to.
When you wake up in the morning, you are the only person who can choose to either start the morning off good or start it off bad.
6. When you’re asked to share something unique about yourself, what go-to fun-fact do you typically respond with?
Some unique things about me is I like to write poems, and I lived through a hurricane.
7. Is there anything else that you’d like to share?
No matter how old you are, always make sure you have time to yourself to enjoy life! Also, always keep you head up high and try not to dwell on the past!
AIRLINES:
American ……………… 1.800.433.7300
Delta ……………… 1.800.221.1212
Southwest ……………… 1.800.435.9792
United ……………… 1.800.864.8331
AIRPORT TRANSPORTATION: We are currently not offering this service. Please contact the Front Desk to schedule complimentary airport transportation to and from the Dubuque Regional Airport (DBQ).
BANKING SERVICES: There is an ATM located in our lobby.
BANQUET & CONFERENCE FACILITIES: We are proud to offer banquet and conference facilities. Located on levels 1, 2, and the lower level of the hotel. We are ready to meet with you or a representative of your company to assist in planning your next meeting or event. Business office hours are Monday through Friday from 9:00am to 5:00pm and after hours by appointment. Please dial 0 on your room phone or call 563.599.5571.
BUSINESS CENTER: Services provided include computer access, internet, and copy services. The Business Center is located in the Lobby Library.
CATERING: Our professional staff offers an exquisite array of menu choices for your business meetings and banquets. We are ready to meet with you or a representative of your company to assist in planning your next event. Business office hours are Monday through Friday from 9:00am to 5:00pm and after hours by appointment. Please dial 0 on your room phone or call 563.599.5571.
CHECK-IN/CHECK-OUT: Check-in time is 3:00pm. Check-out time is noon. Express check-out is available.
COPY SERVICES: Available at the Front Desk.
CREDIT CARDS: We accept American Express, MasterCard, Visa, and Discover.
“DO NOT DISTURB” POLICY: Our Housekeeping Staff is instructed not to enter a guest room with a “Please Leave Me Alone” sign on the door. If you would like your room serviced, please be sure to remove the “Please Leave Me Alone” sign from your door before exiting your room and contact the Front Desk. Dial 0 on your room phone or call 800.798.7098.
DUBUQUE AREA MAP: Please see the Front Desk to request a Travel Dubuque Visitor’s Guide.
EMERGENCIES:
Call Front Desk by dialing 0 on your room phone or calling 800.798.7098
Or call 911 directly
EXERCISE FACILITIES: Requires room key to enter. Children under 18 years of age are not allowed without adult supervision. Open 24 hours a day, seven days a week. Located next to the pool on the lower level.
FAX SERVICES: Available for a nominal charge at the Front Desk. You may have your faxes sent to the hotel at 563.582.5023.
FORGET SOMETHING?: We have an assortment of sundry items available at the Front Desk.
FRONT DESK: Dial 0 on your room phone or call 800.798.7098.
HOSPITALS:
The Finley Hospital: 350 N. Grandview Avenue, Dubuque, IA, 563.582.1881
Mercy Medical Center: 250 Mercy Drive, Dubuque, IA, 563.589.8000
HOUSEKEEPING: We supply Pack and Play Sets and pillows (synthetic or feather), as well as extra soap, hangers, linens, towels, and blankets. Dial 0 on your room phone or call 800.798.7098.
ICE MACHINES: Located on levels 3, 5, and 8. Please use the ice bucket provided in your room.
INTERNET ACCESS: There is a dataport located on each guest phone. Wireless internet is available throughout the premises.
IRON AND IRONING BOARD: Stored for your convenience in your closet.
KEYCARD: Should you lose your keycard, please notify the Front Desk immediately so that a new one may be issued. Please be prepared to show identification.
LOST AND FOUND: Please contact the Front Desk for any items that you have lost or found.
LOUNGE: The Riverboat Lounge is located on the main level and is open Monday through Thursday from 4:00pm to close, Friday from 4:00pm to 1:00am, and Saturday from 1:00pm to 1:00am.
MAIL AND POSTAGE STAMPS: U.S. Mail Drop is at the Front Desk. Stamps are available for purchase.
MEETING ROOMS: Meeting rooms are available. To make arrangements, please contact the Front Desk by dialing 0 on your room phone or calling 800.798.7098.
NEWSPAPERS: A complimentary newspaper is available daily in our Lobby.
PACK AND PLAY SETS: Available on a first-come, first-served basis due to limited availability. Pack and Play Sets are complimentary.
PARKING: Complimentary parking is available to hotel guests. Always lock your vehicle and do not leave valuables inside. This hotel cannot be held responsible for lost or damaged items left in vehicles.
PETS: Hotel Julien Dubuque does not allow pets. Service animals are welcome. Please notify the Front Desk.
PLACES OF WORSHIP: Denominations, service times, and directions to area churches are available from the Front Desk.
POOL/WHIRLPOOL: Hours for our guests are between 6:00am and 10:00pm, seven days a week. Please do not leave children under the age of 18 unattended. The pool area is located on the lower level.
RESTAURANT: Our hotel restaurant, Caroline’s, is located on the lower level. Breakfast is served Monday through Friday from 7:00am to 10:30am, Saturday from 7:00am to 2:00pm, and Sunday from 7:00am to 1:00pm. Lunch is served Monday through Saturday 11:00am to 2:00pm. Dinner is served Sunday through Thursday from 5:00pm to 9:00pm, and Friday and Saturday from 5:00pm to 10:00pm.
ROLLAWAY BEDS: Available on a first-come, first-served basis due to limited availability. Rollaway beds are $15 per night of use. Please call the Front Desk by dialing 0 on your room phone or calling 800.798.7098.
ROOM SERVICE: Available during Caroline’s operating hours. Please dial 5595 on your room phone or call 563.588.5595.
SAFE DEPOST BOXES: Available for no charge at our Front Desk. We recommend that you take advantage of this service. A charge will be incurred if the key is not returned at check-out. The hotel is not responsible for valuables left in your room or vehicle.
SPA: Potosa Spa, located on the lower level, is the definition of an exceptional boutique hotel spa: steeped in service, designed with tranquility in mind, true to the culture and history of the area, and restorative for the mind and body. A full menu of services can be found here. Please call 563.588.5570 to schedule services.
TELEPHONE:
To access an outside line, please dial 9 + number
Room to room calling, please dial 7 + room number
Front Desk, please dial 0
Local calls, please dial 9 + number
Long distance calls (billed to room), please dial 9 + 1 + area code + number
Toll-free calls, please dial 9 + 1 + number
International calls, please call 8 + 011 + country code + city code + number
Operator-assisted calls from this phone to locations outside the calling area are handled by AT&T. To reach your local exchange carrier operator at any time, reach an outside line, then dial 0. To obtain free AT&T rate information at any time, dial 9 + 1.800.225.5288. For AT&T customer service, dial 9 + 1.800.225.5288. You have the right to reach other long distance carriers from this telephone. You can do so by entering the access code provided by the carrier of your choice.
VOICEMAIL: Your telephone is equipped with voicemail. Please contact the Front Desk if you need assistance accessing the voicemail system.
WAKE-UP SERVICE: Individual alarm clocks are located at your bedside. If you prefer a personal wake-up call, notify the Front Desk.
1. How long have you been with Potosa Spa/Hotel Julien Dubuque?
I have been with Potosa Spa/Hotel Julien Dubuque for just over a year.
2. What path brought you to Potosa Spa/Hotel Julien Dubuque? Please share a little bit about your professional background and what led you to this industry?
As a cosmetology student, I toured Potosa Spa as part of one of my classes. I really connected with the spa and knew this was where I wanted to be.
3. What are you most passionate about professionally?
I’m passionate about providing exceptional, creative and relaxing services for all of my guests.
4. What are you passionate about personally?
Personally, I am passionate about all forms of art, being kind to others and that person others can count on.
5. What are some of your favorite things to do in the Dubuque area? What is your favorite way to spend a free weekend?
I love going to movies with my husband or having dinner and playing games with friends and family.
6. What do you love most about Potosa Spa/Hotel Julien Dubuque?
What I love about Potosa Spa/Hotel Julien Dubuque are my co-workers of course! I also love the history the hotel brings to Dubuque.
7. What is your personal motto?
“Be kind and always give your best.”
8. Describe your typical workday.
The great thing about my job is I don’t have a “typical workday” as a cosmetologist. I get a wide variety of appointments and my days don’t all look the same.
9. What is your favorite service at Potosa Spa?
My two favorite services at Potosa Spa are the Spa Pedicure and Beyond Bliss Facial. Both services are not only luxurious but relaxing for both the guest and the provider.
10. Please share a go-to fun-fact about yourself.
There isn’t anything I wouldn’t do to see a live musical theatre performance. It’s definitely my favorite form of entertainment.
Name: Ben Donovan
Name: Andrea Adams
